World of Luxury
Online chat

You have no items in your shopping cart.

Sign in

Our Policies

Our Policies

    Below you will find an explanation of our policies. If you have any questions about our policies, please do not hesitate to email us at info@worldofluxuryus.com or call us at 786-279-5599.

Domestic Payments

    To better serve our customers, we offer various payment options to provide the one that best suits you. We accept bank wire transfers, money orders, certified bank checks, and credit cards. We also accept PayPal from verified PayPal members and ship to verified PayPal addresses only. Additionally, we accept credit card payments – via PayPal or by phone. We apologize, but we absolutely cannot accept personal checks, no exceptions.


Bank Wire Transfers

    We accept bank wire transfers for domestic and international orders. After we email you our bank wire information, simply print out our email and take it to the bank to make a bank wire transfer. Domestic wire transfer payments normally clear within 1-2 business days. We will ship your order within 24 hours after the bank wire payment clears.

 

Credit Cards

    We accept Visa, MasterCard (but American Express) credit cards on domestic orders (US-issued credit cards only). All credit card purchases will be shipped 3 business days after credit card transaction has been completed.


Free Domestic Shipping

    We ship all our domestic orders via FedEx, the shipping rates are as follows:
  • FedEx Ground: anywhere in the Continental US (on orders $200.00 - $ 1000.00 )
  • FedEx 2nd Day Air:  anywhere in the Continental US (on orders $1000.00 - $ 2000.00)
  • FedEx Overnight:  anywhere in the Continental US (on orders over $2000.00)

    If you have selected expedited shipping method or have a specific delivery deadline date, please email us to ensure prompt delivery. All deliveries to PO boxes will be shipped via USPS (United States Postal Service). Our shipments are insured for the full value (some exceptions apply). World of Luxury does not collect taxes on any orders shipped outside the State of Florida. Any orders shipped within the State of Florida are subject to a 7% sales tax, as required by state law. 

    We´ll email tracking number within a few hours after we ship your order. If you have any questions about domestic payment or shipping methods listed above, please email us

 

 International Orders

 

    We accept bank wire transfers and PayPal payments on international orders. Unfortunately, we can no longer accept credit card payments on international orders due to increased frequency of fraud cases.


Bank Wire Transfers

    We accept bank wire transfers for domestic and international orders.  After we email you our bank wire information, simply print out our email and take it to the bank to make a bank wire transfer. International wire transfer payments normally clear within 2-5 business days. We will ship your order within 24 hours after the bank wire payment clears. 

 

PayPal

    We accept PayPal on international orders up. We will accept PayPal payments from PayPal verified members and we will be ship your order to PayPal-verified addresses only. Please allow 5-7 business days to authorize and clear international PayPal payments.

 

High-Risk Countries and Regions for Fraud

    The following countries/regions/cities are considered to be high-risk places for online fraud. If your order is from a region listed below, we will accept bank wire transfers only: Africa, Egypt, Russia, Southwest Asia, Netherlands, Sweden, Turkey, Belgium, Indonesia, Nigeria, Ukraine, Bulgaria, Israel, Pakistan, Croatia, Slovenia, China, Lithuania, Palestine, Malaysia, Romania.


VAT

    As a company based in the US, our products are not subject to VAT. If you´re buying from a company where VAT applies, you may be subject to VAT. This is unfortunate, but as a company this is something we do not have control over. To see estimated VAT rates, please click here. Customs policies vary widely from country to country and are constantly changing, so we cannot guarantee the accuracy of this estimate. Please contact your local customs office for an estimate of applicable taxes/fee before ordering.

 

INTERNATIONAL SHIPPING

    To provide the highest level of service and protection for our customers, we always ship our products via FedEx International. Buyers are responsible for all shipping and insurance costs. Due to the nature of our business and the high prices of the products we sell, we require that all items be shipped with insurance coverage.

    For international PayPal payments, we will ship your order to the address registered with PayPal, no exceptions.

    Please email us and let us know where you want us to ship the item and we will provide the shipping quote within 24 hours.

 

RETURNED ITEM SHIPMENT

    We ship all watches and jewelry items via UPS with insurance for the full value of the product. We expect the same level of security and shipping when you are shipping the package back to us. All returns must be shipped with a traceable courier such as UPS, USPS or FedEx. Return shipment must be pre-paid and fully insured for the amount of credit you expect. Collect shipping will be refused. If you ship the package uninsured and it gets lost, we cannot be held liable.

 

SPECIALS ORDERS RETURN POLICY

    We gladly assist our clients in providing special orders of products that currently are not in our stock. A "Special Order" is an item that we currently do not have in stock and have to specially order from our distributor. Please note that special orders are not subject to the standard return policy. Special orders are not returnable or exchangeable except due to defects or discrepancies. If your item is a special order item, we will notify you at the time of purchase.

 

Certificate of Authenticity 

 

    At World of Luxury, we make every effort to give our customers the highest quality of products and service combined with the lowest prices. This is meant to benefit our customers and allow you to have the security and comfort that comes from working with a professional and talented customer service team. As part of this guarantee, it's important to note that all watches sold by World of Luxury are absolutely guaranteed to be genuine, original, and authentic. All watches sold by WorldofLuxuryUS.com also have their original manufacturer serial numbers intact, so that you can verify this authenticity any time that you are interested in learning more about your watch. This can also come in handy if you wish to resell the watch at a later date. 

    To prove the genuine, authentic origins of our products, all orders from World of Luxury will be sold with an accompanying Certificate of Authenticity. This includes the watch manufacturer´s certificate, which certifies that the watch, including all parts, is 100% authentic and original.

 

Warranty 

 

    At World of Luxury, customer satisfaction always comes first. All products sold by World of Luxury are brand new and are covered by original manufacturer´s warranties. In most cases, these are 2-year warranties; some manufacturers offer 1-year warranties. 

    In addition to the original manufacturer´s warranty, we offer our own World of Luxury warranty service to our customers. While the original manufacturer´s warranty is in effect, we´ll provide a secondary warranty to cover any and all repairs or parts that may not be covered by manufacturer´s warranty. 

    We strive to meet or exceed the terms of manufacturer warranties, while still providing our customers the lowest possible prices. In the past, we would send timepieces to the manufacturers for repair. Because many of them outsource their work, the entire process can take anywhere from eight to twelve weeks. We have streamlined this process by working with our own multiple service centers, expediting repair and lowering the costs associated with warranty issues. 

    Once your warranty has expired, you can still ship your timepiece to WorldofLuxuryUS.com, and we will be able to have it repaired for you at cost, to save you time and money. The full turnaround time for repairs through our dealers is approximately four to six weeks, shaving the repair time in half. We will ensure that you do not pay a penny more than what is owed to the service center, to uphold our standards of customer service. Another service that we offer is complimentary bracelet sizing. It's best to provide your wrist size at the time of your order so that this can be completed. 

    If you have any specific questions World of Luxury warranty coverage, please don´t hesitate to email us .

 

Special Orders 

 

    If the product you´re looking for is not listed on this site, please email us or call us at 786-279-5599. We have access to many rare hard-to-find items and we´ll do our best to fulfill your special order. 
Please note: all special orders are final sale. No returns, no exchanges.

 

Questions? 

 

    If you have any questions or concerns about your purchase or would like to inquire about a product you´re looking for, please feel free to email us at info@worldofluxuryus.com  or call us at 786-279-5599 we will be glad to help you.


BRANDS

Inquire

  • Refresh