Our Policy

Below you will find an explanation of our policies. If you have any questions about our policies, please do not hesitate to email us at [email protected] or call us at 786-279-5599.

DOMESTIC PAYMENTS

To better serve our customers, we offer various payment options to provide the one that best suits you. We accept bank wire transfers, money orders, certified bank checks, and credit cards. We also accept PayPal from verified PayPal members and ship to verified PayPal addresses only. Additionally, we accept credit card payments – via PayPal or by phone. We apologize, but we absolutely cannot accept personal checks, no exceptions.

BANK WIRE TRANSFERS

We accept bank wire transfers for domestic and international orders. After we email you our bank wire information, simply print out our email and take it to the bank to make a bank wire transfer. Domestic wire transfer payments normally clear within 1-2 business days. We will ship your order within 24 hours after the bank wire payment clears.

 

CREDIT CARDS

We accept Visa, MasterCard (but American Express) credit cards on domestic orders (US-issued credit cards only). All credit card purchases will be shipped 3 business days after credit card transaction has been completed.

FREE DOMESTIC SHIPPING

    We ship all our domestic orders via FedEx, the shipping rates are as follows:
  • FedEx Ground: anywhere in the Continental US (on orders $200.00 – $ 1000.00 )
  • FedEx 2nd Day Air:  anywhere in the Continental US (on orders $1000.00 – $ 2000.00)
  • FedEx Overnight:  anywhere in the Continental US (on orders over $2000.00)

If you have selected expedited shipping method or have a specific delivery deadline date, please email us to ensure prompt delivery. All deliveries to PO boxes will be shipped via USPS (United States Postal Service). Our shipments are insured for the full value (some exceptions apply). World of Luxury does not collect taxes on any orders shipped outside the State of Florida. Any orders shipped within the State of Florida are subject to a 7% sales tax, as required by state law.

We´ll email tracking number within a few hours after we ship your order. If you have any questions about domestic payment or shipping methods listed above, please email us

 INTERNATIONAL ORDERS

    We accept bank wire transfers and PayPal payments on international orders. Unfortunately, we can no longer accept credit card payments on international orders due to increased frequency of fraud cases.

BANK WIRE TRANSFERS

We accept bank wire transfers for domestic and international orders.  After we email you our bank wire information, simply print out our email and take it to the bank to make a bank wire transfer. International wire transfer payments normally clear within 2-5 business days. We will ship your order within 24 hours after the bank wire payment clears.

 

PAYPAL

We accept PayPal on international orders up. We will accept PayPal payments from PayPal verified members and we will be ship your order to PayPal-verified addresses only. Please allow 5-7 business days to authorize and clear international PayPal payments.

 

HIGH-RISK COUNTRIES AND REGIONS FOR FRAUD

The following countries/regions/cities are considered to be high-risk places for online fraud. If your order is from a region listed below, we will accept bank wire transfers only: Africa, Egypt, Russia, Southwest Asia, Netherlands, Sweden, Turkey, Belgium, Indonesia, Nigeria, Ukraine, Bulgaria, Israel, Pakistan, Croatia, Slovenia, China, Lithuania, Palestine, Malaysia, Romania.

VAT

As a company based in the US, our products are not subject to VAT. If you´re buying from a company where VAT applies, you may be subject to VAT. This is unfortunate, but as a company this is something we do not have control over. To see estimated VAT rates, please click here. Customs policies vary widely from country to country and are constantly changing, so we cannot guarantee the accuracy of this estimate. Please contact your local customs office for an estimate of applicable taxes/fee before ordering.

 

INTERNATIONAL SHIPPING

To provide the highest level of service and protection for our customers, we always ship our products via FedEx International. Buyers are responsible for all shipping and insurance costs. Due to the nature of our business and the high prices of the products we sell, we require that all items be shipped with insurance coverage.

For international PayPal payments, we will ship your order to the address registered with PayPal, no exceptions.

Please email us and let us know where you want us to ship the item and we will provide the shipping quote within 24 hours.

 

RETURNED ITEM SHIPMENT

World of Luxury Return Policy on New Watches, Jewelry and Accessories
All watches, jewelry and accessories that are in stock of World of Luxury company and not specially ordered are returnable within 14 days for full refund should there were any noticeable discrepancies or damages to the item upon receipt, or if the item is not as described.
All refunds, straight returns, and order cancellations will be subject to a 10% restocking fee. No Exceptions. Shipping charges are not refundable.

Received item must be returned to World of Luxury insured via traceable carrier within 14 days of the date your return request is confirmed by World of Luxury via mail or e-mail.

SHIPPING ADDRESS:
World of Luxury
3363 NE 163 Street, Suite 611
N Miami Beach, FL 33160

Watch orders within the United States are shipped via FedEx with full insurance coverage. If the watch price is higher, our store policy will cover the difference. By entering into a purchase agreement with us, the customer agrees that in the event of loss or damage during shipment, the customer will be compensated by the insurance claim process and the customer agrees not to perform a credit card chargeback to recover such a loss. The customer also agrees to assume all liabilities for loss or damage during shipment if there is a ‘Signature Release’ of any kind on file for the delivery address. All claims for loss or damage during shipment must be initiated within 48 hours of scheduled delivery.

All items that are ordered by a special request and obtained from the authorized dealer or customized and/or specially ordered from the manufacturer are not returnable unless agreed otherwise with World of Luxury via mail or e-mail.

World of Luxury will only refund the value of the item being returned or exchanged; any shipping fees from the original purchase will not be refunded. US customer is responsible for return shipping and international customer is responsible for shipping, duties and customs clearance.

All returns must be shipped with a traceable courier such as Fedex, UPS or USPS.
Return shipment must be pre-paid and fully insured for the amount you expect credit. The customer is liable for loss or damage. Credit will be issued in the same form of received payment. For instance: payments made by credit card will not be refunded in cash or wire.
Watches that are sold must be returned in new condition, in their original packaging, with all protective plastics/tape and hang tags intact, and with all accessories, including boxes, blank warranty cards, manuals, and papers. To ensure a smooth return process, the buyer must refrain from wearing the watch, having the bracelet sized (links removed), or cutting any straps. Any signs of wear or removal of parts will result the refusal of your return.

Our return policy is only for stock items. It DOES NOT apply to the items that are on consignment from our clients, special and/or custom orders, as well as the exchange of any items that fall under this criteria. Exchanges can be accepted only for the items purchased from company stock or other stock items.

World of Luxury Return Policy on Pre Owned Watches and Accessories.
The return policy on pre-owned watches:
The watch can be returned ONLY if it’s damaged, not working properly or not as described. Otherwise no returns will be accepted.
All watches and accessories are in mint condition.

All pre-owned accessories ( bags ) are returnable on conditions described above.

IMPORTANT TIPS

To ensure a smooth return process, please inspect the item as soon as it arrives. Make sure the item is in new condition and working properly before wearing it or removing any tags or factory tape.

  • If the item is not in new condition or not working properly then it must be repackaged immediately in order to be eligible for a return.
  • Once it is used, worn or sized, or the tags/factory tape has been removed
  • World of Luxury will not accept the returned item.
  • World of Luxury cannot replace or refund an item when:
    • The item has been used or worn
    • The tags/factory tape has been removed
    • The product has been sized

CANCELING/MODIFYING AN ORDER

If you need to cancel or modify your order for any reason, please contact us immediately at 786-279-5599, or email us at [email protected]. Please include your name, phone number, e-mail address used for the order, item brand name and model/reference number, and what the reason for cancelation or modification is. If an order has already been placed or even shipped, we won’t be able to modify or cancel your order.

NEED HELP?

Contact a member of our customer service team by:

 

CERTIFICATE OF AUTHENTICITY

At World of Luxury, we make every effort to give our customers the highest quality of products and service combined with the lowest prices. This is meant to benefit our customers and allow you to have the security and comfort that comes from working with a professional and talented customer service team. As part of this guarantee, it’s important to note that all watches sold by World of Luxury are absolutely guaranteed to be genuine, original, and authentic. All watches sold by WorldofLuxuryUS.com also have their original manufacturer serial numbers intact, so that you can verify this authenticity any time that you are interested in learning more about your watch. This can also come in handy if you wish to resell the watch at a later date.

To prove the genuine, authentic origins of our products, all orders from World of Luxury will be sold with an accompanying Certificate of Authenticity. This includes the watch manufacturer´s certificate, which certifies that the watch, including all parts, is 100% authentic and original.

 

WARRANTY

At World of Luxury, customer satisfaction always comes first. All products sold by World of Luxury are brand new and are covered by original manufacturer´s warranties. In most cases, these are 2-year warranties; some manufacturers offer 1-year warranties.

In addition to the original manufacturer´s warranty, we offer our own World of Luxury warranty service to our customers. While the original manufacturer´s warranty is in effect, we´ll provide a secondary warranty to cover any and all repairs or parts that may not be covered by manufacturer´s warranty.

We strive to meet or exceed the terms of manufacturer warranties, while still providing our customers the lowest possible prices. In the past, we would send timepieces to the manufacturers for repair. Because many of them outsource their work, the entire process can take anywhere from eight to twelve weeks. We have streamlined this process by working with our own multiple service centers, expediting repair and lowering the costs associated with warranty issues.

Once your warranty has expired, you can still ship your timepiece to WorldofLuxuryUS.com, and we will be able to have it repaired for you at cost, to save you time and money. The full turnaround time for repairs through our dealers is approximately four to six weeks, shaving the repair time in half. We will ensure that you do not pay a penny more than what is owed to the service center, to uphold our standards of customer service. Another service that we offer is complimentary bracelet sizing. It’s best to provide your wrist size at the time of your order so that this can be completed.

If you have any specific questions World of Luxury warranty coverage, please don´t hesitate to email us .

 

SPECIAL ORDERS

If the product you´re looking for is not listed on this site, please email us or call us at 786-279-5599. We have access to many rare hard-to-find items and we´ll do our best to fulfill your special order.
Please note: all special orders are final sale. No returns, no exchanges.

 

QUESTIONS?

If you have any questions or concerns about your purchase or would like to inquire about a product you´re looking for, please feel free to email us at [email protected]  or call us at 786-279-5599 we will be glad to help you.