At the World of Luxury, we sell only 100% authentic and brand new watches and jewelry; all products listed on this web site are brand new, come with original boxes, all papers and accompanies by original manufacturer’s warranties; limited edition pieces always have limited edition serial numbers. We do not sell refurbished watches or jewelry, pre-owned products, manufacturer’s rejects or replicas! You can always count buy authentic, brand new, unworn products at World of Luxury!
GREAT CUSTOMER SERVICE
World of Luxury’s high quality luxury items are available with great customer service included. When you buy luxury watches from retailers, you come to expect superior customer service. Many times, however, when you buy designer timepieces at discounted price, you might find a discount in the service as well, but not with World of Luxury. We stand by the quality of our products and always strive to provide highest level of customer service to our clients. You can always count on World of Luxury to provide superior customer service after the sale.
CERTIFICATE OF AUTHENTICITY
At World of Luxury, we make every effort to give our customers the highest quality of products and service combined with the lowest prices. This is meant to benefit our customers and allow you to have the security and comfort that comes from working with a professional and talented customer service team. As part of this guarantee, it’s important to note that all watches sold by WorldofLuxuryUS.com are absolutely guaranteed to be genuine, original, and authentic. To prove the genuine, authentic origins of our products, all orders from WorldofLuxuryUS.com will be sold with an accompanyingCertificate of Authenticity. This includes the watch manufacturer’s certificate, which certifies that the watch, including all parts, is 100% authentic and original.
At WorldofLuxuryUS.com, customer satisfaction always comes first. All products sold by WorldofLuxuryus.com are brand new and are covered by original manufacturer’s warranties. In most cases, these are 2-year warranties; some manufacturers offer 1-year warranties.
In addition to the original manufacturer’s warranty, we offer our own World of Luxury warranty service to our customers. While the original manufacturer’s warranty is in effect, we’ll provide a secondary warranty to cover any and all repairs or parts that may not be covered by manufacturer’s warranty.
We strive to meet or exceed the terms of manufacturer warranties, while still providing our customers the lowest possible prices. In the past, we would send timepieces to the manufacturers for repair. Because many of them outsource their work, the entire process can take anywhere from eight to twelve weeks. We have streamlined this process by working with our own multiple service centers, expediting repair and lowering the costs associated with warranty issues.
Once your warranty has expired, you can still ship your timepiece to WorldofLuxuryUS.com, and we will be able to have it repaired for you at cost, to save you time and money. The full turnaround time for repairs through our dealers is approximately four to six weeks, shaving the repair time in half. We will ensure that you do not pay a penny more than what is owed to the service center, to uphold our standards of customer service. Another service that we offer is complimentary bracelet sizing. It’s best to provide your wrist size at the time of your order so that this can be completed.
14-DAY RETURN POLICY
World of Luxury strives to provide the highest levels of customer service to our clients. All of our products are 100% authentic, guaranteed to be brand new, never used, with original papers and warranty and are backed by our 14-day money back guarantee. If you are not completely satisfied with your purchase, please notify us of any problems with your order by phone or via email within 7 days and you return within 14 calendar days from the original shipment date. Returned item must be delivered our office address by the 14th calendar day after shipping date.
RETURNED ITEM CONDITION
Please return the item you purchased in the original new and unused condition, unworn and unaltered, in their original packaging, with all original paperwork, blank warranty cards, manuals, parts and accessories. “New and unused” condition means that there are no scratches, marks, or blemishes on the item; tags and protective stickers have not been removed; there are no signs of wear on the product or the case; and the product must not have been re-sized or altered in any way.
Upon receipt of returned item, we’ll fully inspect the product and if it comes back in the original new and unused condition, we’ll process refund, less 10% restocking fee of the full order amount. We cannot accept returns on items with visible signs of wear, abuse, or otherwise altered or tampered with.
Please note that watch can be dinged and scratched even if you wear it for only a few hours. We cannot accept a return of any item with any signs of wear if you expect full refund (less restocking fees). If the watch was use or altered, we will apply a minimum of 20% restocking fee as we consider this to be the difference between a brand new, unworn watch and a pre-owned used watch (even if you wear it only once).
RETURNED ITEM SHIPMENT
We ship all watches and jewelry items via UPS with insurance for the full value of the product. We expect the same level of security and shipping when you are shipping the package back to us. All returns must be shipped with a traceable courier such as UPS or USPS. Please do not ship via FedEx, as FedEx does not insure watches or jewelry valued above $500.00. Return shipment must be pre-paid and fully insured for the amount of credit you expect. Collect shipping will be refused. If you ship the package uninsured and it gets lost, we cannot be held liable.
SPECIALS ORDERS RETURN POLICY
We gladly assist our clients in providing special orders of products that currently are not in our stock. A “Special Order” is an item that we currently do not have in stock and have to specially order from our distributor. Please note that special orders are not subject to the standard return policy. Special orders are not returnable or exchangeable except due to defects or discrepancies. If your item is a special order item, we will notify you at the time of purchase.