World of Luxury strives to provide the highest levels of customer service to our clients. All of our products are 100% authentic, guaranteed to be brand new, never used, with original papers and warranty and are backed by our 30-day money back guarantee. If you are not completely satisfied with your purchase, please notify us of any problems with your order by phone or via email within 7 days and you return within 30 calendar daysfrom the original shipment date. Returned item must be delivered our office address by the 30th calendar day after shipping date.
Returned Item Condition
Please return the item you purchased in the original new and unused condition, unworn and unaltered, in their original packaging, with all original paperwork, blank warranty cards, manuals, parts and accessories. "New and unused" condition means that there are no scratches, marks, or blemishes on the item; tags and protective stickers have not been removed; there are no signs of wear on the product or the case; and the product must not have been re-sized or altered in any way.
Upon receipt of returned item, we’ll fully inspect the product and if it comes back in the original new and unused condition, we’ll process refund, less 10% restocking fee of the full order amount. We cannot accept returns on items with visible signs of wear, abuse, or otherwise altered or tampered with.
Please note that watch can be dinged and scratched even if you wear it for only a few hours. We cannot accept a return of any item with any signs of wear if you expect full refund (less restocking fees). If the watch was use or altered, we will apply a minimum of 20% restocking fee as we consider this to be the difference between a brand new, unworn watch and a pre-owned used watch (even if you wear it only once).
Returned Item Shipment
We ship all watches and jewelry items via UPS with insurance for the full value of the product. We expect the same level of security and shipping when you are shipping the package back to us. All returns must be shipped with a traceable courier such as UPS or USPS. Please do not ship via FedEx, as FedEx does not insure watches or jewelry valued above $500.00. Return shipment must be pre-paid and fully insured for the amount of credit you expect. Collect shipping will be refused. If you ship the package uninsured and it gets lost, we cannot be held liable.
Specials Orders Return Policy
We gladly assist our clients in providing special orders of products that currently are not in our stock. A "Special Order" is an item that we currently do not have in stock and have to specially order from our distributor. Please note that special orders are not subject to the standard return policy. Special orders are not returnable or exchangeable except due to defects or discrepancies. If your item is a special order item, we will notify you at the time of purchase.