Our Promise
At WOL, trust and genuine relationships are at the heart of everything we do. We sell only 100% authentic products, including watches, jewelry, and more, all with original boxes, paperwork, and warranties. Discover limited edition pieces with verifiable serial numbers, adding exclusivity to your collection. Our pre-owned watches are certified by our in-house watch-maker and come with a one-year warranty. At WOL, we value trust, authenticity, and customer satisfaction above all else, ensuring an unparalleled luxury shopping experience. Welcome to a world where certainty and luxury intertwine flawlessly
GREAT CUSTOMER SERVICE
At World of Luxury, we take pride in offering high-quality luxury items paired with top-notch customer service. Our commitment to exceptional service sets us apart from other luxury retailers. Despite offering discounted designer timepieces, we never compromise on providing the best customer care. We stand behind the quality of our products and strive to deliver the utmost satisfaction to our clients. Our promise is to ensure that you always experience superior customer service before and after making a purchase. Building strong relationships with our customers is a core value, and we cherish repeat customers as a testament to our dedication. At World of Luxury, our focus extends beyond selling luxury items; it revolves around fostering enduring connections with our esteemed clientele. Trust us to exceed your expectations and provide an unparalleled luxury shopping experience.
CERTIFICATE OF AUTHENTICITY
At World of Luxury, our dedication is to provide customers with superior quality products and service at the lowest prices possible. We differentiate ourselves in a competitive market by exceeding customer expectations and building trust through long-term relationships. Our customer service team ensures a secure and reliable support system for all your needs. Rest assured, our guarantee stands firm - all products we sell are genuine, original, and authentic. Pre-owned items come with a Certificate of Authenticity, and for new watches, we include the manufacturer's certificate to affirm their authenticity. At World of Luxury, we strive to offer an unmatched shopping experience with the perfect combination of quality, service, and value.
WARRANTY COVERAGE
At World of Luxury, customer satisfaction is our utmost priority, reflected in our comprehensive warranty coverage. All products we sell come with original manufacturer's warranties or our in-house warranty, with most warranties lasting for 2 years, and a guaranteed minimum of 1 year.
In addition to the manufacturer's warranty, we offer a secondary warranty service that covers repairs or parts not included in the manufacturer's warranty. Our goal is to meet or exceed the terms of the manufacturer's warranties while maintaining the lowest prices for our customers.
To streamline the repair process and expedite service, we work with our own service centers, reducing repair cycles that can take up to 8-12 weeks with manufacturers. This approach ensures the highest level of customer service for our valued clients.
Even after your warranty has expired, we continue to provide support by allowing you to ship your timepiece in for repair at cost. Our repair turnaround time is approximately 4-6 weeks, half the time of most manufacturer's repair dealers. We pride ourselves on offering transparent and cost-effective solutions to benefit our customers.
As part of our commitment to exceptional customer service, we also provide complimentary bracelet sizing. Simply provide your wrist size when placing your order, and we will ensure a timely shipment. At World of Luxury, we take pride in our dedication to customer satisfaction, and it's reflected in the strong relationships we build with our clients.
14-DAY RETURN POLICY
To maintain our commitment to superior customer service, we offer a 14-day money back guarantee. If, for any reason, you are not entirely satisfied with your purchase, please reach out to us via phone or email within 7 days of receiving the item and proceed with returning it to our office address within 14 calendar days from the original shipment date. Your satisfaction is our priority, and we are here to assist you with any concerns you may have.
RETURNED ITEM POLICY
At World of Luxury, we take immense pride in our carefully crafted return policy, designed with your utmost satisfaction in mind. Our commitment to excellence ensures that returned items must be received in their original, pristine condition - new, unused, unworn, and unaltered, complete with the original packaging and paperwork. Every detail counts, from intact tags to unblemished surfaces, preserving the essence of a brand-new product.
Upon meticulous inspection, we process a refund for the full order amount, appreciating the value of your investment. To maintain the integrity of our promise, we apply a 10% restocking fee to cover handling and quality assurance. It is essential to note that we cannot accept returns for items showing any signs of wear, abuse, or alterations. Your satisfaction is our priority, and we aim to deliver a seamless and rewarding shopping experience.
As a testament to our dedication, we ensure secure shipping for all watches and jewelry items via UPS, with full insurance covering the product's value. When returning an item, we require the same level of security, and we recommend using UPS, USPS, or another traceable courier with full insurance. To avoid any inconvenience, please refrain from shipping with FedEx, as they do not insure items above $500.00 in value.
Your convenience is paramount, so we request that all return shipments be pre-paid and fully insured for the expected credit amount. To safeguard against mishaps, please avoid shipping COD, as we cannot accept such packages. Our commitment to your satisfaction is unwavering, and we strive to ensure a smooth and worry-free return process.
At World of Luxury, we value your satisfaction and adhere to these policies to ensure a smooth and secure return process for all our customers.
SPECIALS ORDERS RETURN POLICY
At World of Luxury, our valued clients enjoy a special relationship with us, and we take great pleasure in fulfilling special orders for products not currently in our stock. A 'Special Order' refers to an item that we procure exclusively for a customer from one of our trusted distributors.
It is important to understand that any special order is distinct from our standard stock and, therefore, is not governed by our regular return policy. As such, special orders are non-returnable and non-exchangeable in the event of defects or discrepancies. We prioritize transparent communication and always inform our customers at the time of purchase that their item is a special order.
Our commitment to ensuring your complete satisfaction remains at the core of our service, and we are delighted to go the extra mile to cater to your unique preferences and needs. Thank you for entrusting us with your special order and allowing us to enhance your luxury shopping experience.